Help & FAQ
General FAQ
What are your hours?
Our contact hours are from 9 am – 6 pm M-F. All emails and calls will be returned within 2 business days. If you are experiencing a mental health or medical crisis, please call 988 or 911
Each therapist has their own hours which may include sessions after 6 pm & Saturday availability.
How does setting up an appointment work?
Our therapists offer a free 15 minute consultation to ensure that they are the right fit for your personal needs. It is not required to have a 15 minute consultation you may also set up your intial appointment through email. During the consultation, you will discuss your availability. Your therapist will schedule you for an intake session or have the admin reach out to you to schedule. Payment is due at the time of scheduling the intake or by the morning of the intake session.
What can I expect during my intake session?
The intake session is your first meeting with your therapist. We generally ask that you fill out your intake paperwork through Theranest a couple of days prior to your initial session. Upon arrival, we will sit down together, talk about your general history and get to know each other for the next 50-60 minutes. Towards the end, if it seems like a good fit, we will set some initial goals including how often and how long you might like to return to therapy. Your sessions may be weekly, bi weekly, or montly depeing on what works best for you.This is your session so what we talk about, and if you return, are totally up to you!
Financial Questions
How is the sliding scale rate calculated?
Your sliding scale rate will be determined based on your household income. Confirmation of your income may come from pay stubs, bank statements or tax returns depending on your employment status.
How do I recieve the sliding scale?
When you contact us please mention that you would like to be on the sliding scale so that we may determine availability before scheduling. Our therapists have a maximum number of sliding scale clients and it is not guaranteed that you will be able to be placed. However, our interns are ALWAYS accepting sliding scale clients with rates ranging from $50-100 per session. That’s a $75-125 rate reduction compared to local rates.
What if I don't want to be included in the sliding scale?
All clients who are not on the sliding scale will pay the full rate for their sessions or use insurance. Not all of our clinicians accept insurance. You may read each therapist’s bio to see which insurances they accept. Your rate may be different depending on which therapist you are working with. At the time the maximum full rate is $175 per session for individuals. Our rates vary for couples, family and group therapy.
Do you accept insurance?
At this time Dr. Covert and Tiffany Dennis accept multipe insurances.
Dr. Covert is able to accept Aetna Healthcare and Blue Cross/Blue Shield of Georgia. She is also an approved provider for Lifeservices EAP.
Tiffany is able to accept Aetna, Cigna, United Healthcare & Oscar.
We do not accept other insurance plans at this time but you may be able to submit our invoice to your insurance as an out-of-network provider. You are also able to be reimbursed through your FSA or HSA accounts.
What if you don't accept my insurance?
We do not accept other insurance plans at this time but you may be able to submit our invoice to your insurance as an out-of-network provider. You are also able to be reimbursed through your FSA or HSA accounts. You may also be able to qualify for the sliding scale.
Counseling Info
What services do you offer?
At Awakenings Counseling Center it is our goal to provide as many services in office as possible to best support you. These include:
➼ Individual, Couples, Group, and Family behavioral therapy
➼ Screening and Assessment related to your diagnosis and appropriate care. (We may also refer you to one of our affiliate providers for assessment services depending on individual needs.)
➼ Treatment Planning
➼ Care Coordination
➼ Crisis and Emergency Support Services
➼ Substance Abuse Treatment Support, Recovery and Aftercare (We can also provide referrals for inpatient and intensive outpatient services.)
Our job is to collaborate with you to find your best course of treatment. This may include services in addition to those listed above, in which we will refer you to our affiliate partners. In this case we will work with you and our affiliate partner to ensure there is no disruption of care or barrier to accessing these additional services.
What services do you not offer?
We are unable to prescribe medication or engage in psychological testing, however we are happy to assist with referrals to these services.
What age range do you see?
We are currently seeing clients ages 5 & up.
What types of clients do you see?
We have worked with a wide range of clients, utilizing evidence based practices, including those with substance abuse issues, victims of domestic violence, anger management issues and individuals suffering from depression.
We specialize in working with adolescents who are facing issues relating to the transition into adulthood, adolescents experiencing depression and issues with cutting. We also specialize in working with men and women seeking to develop social skills.
In addition to these issues, we have experience working with the following groups:
➼ Couples & Families
➼ Addiction
➼ Anger Management
➼ Antisocial Personality
➼ Codependency
➼ Coping Skills
➼ Divorce
➼ Domestic Abuse
➼ Drug Abuse
➼ Emotional Disturbance
➼ Grief
➼ Life Coaching
➼ Narcissistic Personality
➼ Obsessive-Compulsive Disorder (OCD)
➼ Peer Relationships
➼ School Issues
➼ Self Esteem
➼ Self Harm
➼ Sexual Abuse
➼ Spirituality
➼ Substance Abuse
➼ Trauma & PTSD
➼ Impulse Control
➼ Mood Disorders
➼ Personality Disorders
➼ Thinking Disorders
Have another question?
quickly as possible.